The lab is Robbie.
Most labs grow until the person who built them isn't on your cases anymore. Renew hasn't done that. Robbie is on the phone when you call, on your case when you submit, and the one who flags it if something looks off before it ships.
That's not something we advertise. It's just how it works. Dallas practices keep coming back because they know who they're dealing with and the work shows up right.
Local to Dallas. Not trying to be everything.
We pick up, we drop off, and we ship when you need it. North Dallas and the north suburbs are our primary area. We'll talk through logistics if you're further out. Volume isn't the goal. The goal is that the offices we work with keep coming back because the cases come back right and the communication is straight.
If something isn't right when it gets back to you, call us. We'll sort it out. That's not a policy statement. It's just how we've operated for 20 years.
This site exists to make submitting a case easier. The lab work is the same as it's always been.